Mountain Trace Nursing Center

Patient Accounting Office Responsibilities

The Patient Accounting office for Mountain Trace Nursing Center (MTNC) is committed to the financial wellbeing of our residents, and will gladly work with the patient or designated representative to help with insurance benefits and with financial arrangements for each long term care stay. Mountain Trace Nursing Home accepts assignment of insurance benefits and will file insurance claims on the resident's behalf. If however, after a 60-day period of time there has been no reply back from the insurance company a bill will be sent to the patient or guarantor for settlement of the claim.

Insurance Information

To enable Mountain Trace to bill the patient's insurance company directly, the patient will be asked to provide insurance identification card(s). Failure to provide accurate and current insurance information and required referrals when upon entrance to the facility could result in penalties or a reduction of benefits by the patient's insurance company. There may be some services that the insurance will not cover. Should that occur, the patient would be billed directly.

Pre-Certification

Most private insurance companies require pre-certification, or approval of admission before a long-term care stay. Admission personnel will work closely with discharge planners from referring acute care facilities and utilization review staff to obtain the necessary pre-certification; however, ultimately the patient is responsible for notifying the insurance carrier before your arrival at the facility.

Payment Options

Payment may be made with cash, personal check or money order made payable to Mountain Trace Nursing Home. MTNC also accepts VISA and MasterCard. The patient account staff will work closely with each patient and family to make appropriate financial arrangements. The patient may choose to have social security benefits become directly paid to the facility to cover the patient's monthly liability. MTNC encourages this arrangement to ensure a seamless financial process.

Billing Statements

The patient or guarantor will receive two statements at the beginning of each month. One statement will reflect room and board charges for the upcoming month. The other statement will reflect all pharmacy charges for the prior month. Payment on the statements can be made in combination to the MTNC Patient Accounting Office.

Questions/Information

Any patient that needs assistance with his or her account can call the Patient Account Service Representative at (828) 586-1716. For additional phone numbers, mailing addresses, etc. please click here.