Sylva, NC – WestCare Emergency Medical Services and Swain County Hospital Emergency Department were recently awarded for excellence in patient satisfaction in the U.S. by Professional Research Consultants, a national healthcare research firm and leader in gauging healthcare consumer perceptions.
PRC annually recognizes healthcare facilities, providers, outpatient service lines, and inpatient units scoring in the top percentages of their national client database for the prior calendar year through the National Excellence in Healthcare Awards.
WestCare EMS received the 5-Star Award, scoring in the top 10 percent of the national database.
Swain County Hospital Emergency Department received the 4-Star Award, scoring in the top 25% of the national database.
The awards are based on the percentage of patients who rated the units “excellent” for the overall quality of care question.
“Receiving these awards from PRC is a true reflection of the level of skill and response our paramedics, nurses, physicians, technicians, and other staff members possess,” said Anetra Jones, Chief Nurse Executive for WestCare. “Providing excellent healthcare requires a full commitment to excellence from each person involved in that care, and these awards prove the commitment of these outstanding teams.”
WestCare EMS staffs three ambulances daily, responding to over 400 calls a month, in addition to providing support for the Jackson County First Responder program as well as educational and outreach programs for a variety of local institutions. The unit is also a North Carolina Office of EMS accredited teaching institution and an approved teaching site for many of the National Association of EMT’s courses.
The Swain County Hospital Emergency Department has provided emergency medical care to residents of Bryson City and surrounding communities for many years, offering the full spectrum of emergency care. The department is staffed with physicians with special training in emergency medicine, as well as an outstanding nursing staff with many years of clinical experience.
Swain County Hospital recently welcomed Stephen Plemmons, BSN, RN as Clinical Nursing Administrator, whose oversight includes the emergency department. Plemmons was a nurse at the bedside for eight years before recently serving in emergency medicine leadership roles.
“As a leader in providing quality healthcare, our commitment to caring for the whole person has to involve excellence in providing life-saving measures,” said Steve Heatherly, President and CEO of WestCare. “We are proud of these teams each day for their commitment to saving lives and for demonstrating that in each patient interaction, as these awards indicate.”
Swain ED Award (L to R) – Tammy Stephenson, RN, Bonnie Macon, RN, Anetra Jones, WestCare Chief Nurse Executive, and Steve Heatherly, WestCare President and CEO.
EMS Award (L to R) – Dr. Jud Garbarino, WestCare EMS Medical Director, Steven Rice, WestCare EMS Director, Anetra Jones, WestCare Chief Nurse Executive, Zach Stutts, WestCare EMS Training Officer, and Steve Heatherly, WestCare President and CEO.